Frequently Asked Questions

Everything you need to know about your Authentic shopping experience.

How do I know the products are genuine?

At Authentic, we take pride in our curated selection. Every item undergoes a rigorous multi-point inspection process by our in-house experts to guarantee 100% authenticity before it reaches your door.

What is your shipping policy?

We offer worldwide shipping. Orders are processed within 1-2 business days, and standard shipping typically takes 3-7 business days depending on your location.

Can I return an item if it doesn't fit?

Yes, we offer a 30-day return policy. Items must be in their original condition with all tags attached and security seals intact to be eligible for a full refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Klarna and Affirm.

How do I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to our carrier's website to monitor your package in real-time.

Do you offer international customs and duties coverage?

For international orders, customs duties and taxes are calculated at checkout for most countries, meaning no unexpected fees upon delivery.